Our goal at Baywood is to assure that all of our guests receive excellent service and prompt friendly attention that exceeds their expectations. To achieve this, we emphasize customer service, property cleanliness, and the safety of our guests and associates.
Customer service training of our associates is ongoing and consistent to help ensure that our guests receive exemplary service. We employ our own training methods, and leverage resources available through our partners and independent sources.

All of our properties are fully inspected twice a year by our senior level executives. Inspections review all aspects of our guest environment: guest room and public space cleanliness; the condition of furniture, fixtures and equipment; and the overall appeal of the hotel relative to its marketplace. Problem areas are identified, action plans are implemented, and follow-up inspections are performed immediately to remediate any deficient areas.
We work very hard at meeting the needs of our hotels' guests and at providing them with a safe, comfortable haven away from home. Our hotels follow strict guidelines regarding key control, cross training, associate development, cross training, overall property awareness, safety and security.

A commitment to communication is fundamental to our corporate culture and operations. We achieve strong communication ties with all our properties through frequent site visits, ongoing telephone contact, and statistical reporting on a daily, weekly, and monthly basis with regular follow-up. We also extend this commitment to our properties' owners and investors by encouraging them to communicate with our corporate staff as issues occur, at weekly property review meetings, via monthly financial reporting, and other venues.

 

Operations Philosophy:
Operations Overview:
Baywood's Operational Objectives:
Awards & Recognition: